Frequently Asked Questions

• Is Decrum a Canadian-specific store?

  Yes. Decrum.ca is our dedicated Canadian storefront. While we are a global leather specialist with over 50,000 customers worldwide, this site is built specifically for our Canadian customers — with pricing in CAD, Canadian sizing support, and free shipping direct to all provinces and territories. We have been trusted by leather jacket buyers across Canada since 2015. Read our full brand story here.

• Is Decrum leather real or synthetic?

  We use 100% Genuine Grain Leather, specializing in premium Lambskin and Cowhide. We do not sell faux, vegan, or PU leather. Every Decrum jacket is a natural product — breathable, durable, and designed to improve with age and wear. If genuine leather matters to you, it matters to us too. See verified reviews from real customers on our Customer Reviews page.

• How long does shipping take to my city? Is it free?

  Yes, shipping is free on all Canadian orders. We deliver via DHL and FedEx with full tracking, with standard delivery in 4–6 business days to all major cities including Toronto, Vancouver, Calgary, Edmonton, Montreal, and Ottawa. Remote and northern locations may take slightly longer. Track your shipment anytime on our Track Your Order page.

• Are there any hidden customs or import duties for Canadian orders?

  Decrum does not collect customs duties or taxes at checkout. Depending on the value and origin of your order, the Canada Border Services Agency (CBSA) may assess duties and/or GST/HST upon entry into Canada. If any charges apply, your carrier (DHL or FedEx) will contact you before or at delivery. See our full Shipping Policy for more details.

• How do Decrum sizes compare to Canadian standard sizing?

  Our jackets are designed with a modern, tailored fit. To get the right size — particularly if you plan to layer over a sweater or fleece during Canadian winters — we highly recommend checking our Size Guide. We provide exact chest measurements in both inches and centimetres. For a looser fit, always go one size up. Still unsure? Reach us via our contact page and we will advise before you order.

• What is your return policy if the jacket doesn't fit?

  We offer easy returns for all Canadian customers. If your jacket is not the right fit or style, initiate your return within 30 days of delivery through our Return & Exchange page. Items must be unworn, unwashed, and have tags attached. We want every Canadian customer to feel completely confident in their Decrum purchase — sizing up or down is no problem at all.

• How do I maintain my leather jacket in the Canadian climate?

  Canadian winters are tough on leather — sub-zero temperatures, road salt, and slush are the three main threats. Apply a lanolin-based leather conditioner before winter arrives to keep the hide supple and flexible in the cold. If your jacket is exposed to road salt or slush — common in cities like Toronto, Montreal, and Calgary — wipe it down immediately with a lightly damp cloth and air-dry naturally away from radiators or forced-air vents. In summer, store on a padded hanger in a breathable garment bag — never in plastic. For a full care routine, visit ourLeather Jacket Care Guide.