Return & Exchange Guide

1. Return Instructions

Initiate a Return: Visit our Return Center, enter your order number or email, and select a reason for the return (e.g., wrong size or color).
Prepare Your Return: Pack the item securely with all original packaging, tags, and accessories. Ship it using a trackable service. Make sure to include your return authorization details to ensure faster processing.
Return Shipping Costs (Canada): We do not provide free return shipping labels for Canadian orders. Return shipping costs are the responsibility of the customer.

Initiate the Exchange: Request an exchange within 30 days via our Return Center. Select the new size, color, or preferences (note: additional costs may apply if the new item is more expensive).
Return the Original Item: Follow the guidelines in Section 5 to return the item you wish to exchange.
Receive Your New Item: Once we inspect your return, we'll ship a replacement if available or offer alternatives/refunds if it's out of stock.

Inspection: Upon arrival, Decrum inspects returns for eligibility (unused, original tags, etc.).
Refund Issuance: If approved, refunds are credited to your original payment method.
Timeline: Refunds typically appear within 4–7 business days after receipt and inspection.
Partial Refunds: Items with wear or missing parts (not due to Decrum’s error) may receive a partial refund; any deductions will be communicated to you.

Enter your Order Number in the designated field (e.g., 12345).
Click on the "Start" button to proceed.
Click on the Arrow next to the item you want to return or exchange.
Select an Option based on your preference:
- Get Store Credit
- Return for Exchange
- Return for Refund
Select the Reason for returning or exchanging your item from the dropdown menu.
Click on the "Return or exchange this item" button to proceed.