Frequently Asked Questions – Canada

Yes. Decrum is a registered premium apparel brand that ships worldwide, including to Canada. We have served thousands of customers globally and hold a 4.7-star rating on Trustpilot. We prioritize transparency, secure SSL-encrypted checkouts, and a 30-day money-back guarantee.

Our corporate headquarters is located at 1178 Broadway, 3rd Floor, New York, NY 10001, USA — just across the border. We ship to all Canadian provinces and territories and provide dedicated support for our Canadian customers.

Canadian orders are dispatched from our US-based fulfilment centres. Most orders are processed and dispatched within 24–48 hours of purchase.

Standard shipping to Canada typically takes 5–10 business days via FedEx, UPS, or DHL. Expedited shipping options may be available at checkout if you need your order sooner.

We offer free or discounted shipping promotions to Canada from time to time. Please check the shipping options displayed at checkout for the most current rates applicable to your Canadian address.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your delivery status directly through our Order Tracking Page.

Orders shipped to Canada from the USA may be subject to Canadian customs duties, GST/HST, and provincial taxes depending on the declared value and your province. Under the CUSMA/USMCA trade agreement, many goods qualify for reduced or zero duties, but this depends on the product classification. Any applicable taxes or duties are the responsibility of the recipient and are collected by the courier upon delivery. We recommend checking current import thresholds on the Canada Border Services Agency (CBSA) website before ordering.

Absolutely. We specialize in 100% genuine lambskin leather, known for being incredibly soft, lightweight, and supple. Unlike rigid cowhide, our jackets feel "broken-in" from the very first wear.

To learn more about how to identify real leather and what sets our craftsmanship apart, read our Leather Authenticity & Craftsmanship Guide.

Leather jackets should fit like a second skin. Please refer to our Size Guide on each product page. We recommend measuring your chest and comparing it to our chart. If you're between sizes or plan on wearing heavy hoodies underneath, we suggest sizing up.

We offer a wide range of sizes from XS to 3XL. For specific fit questions, our styling team is available to help you find the perfect match before you buy.

We offer a 30-day Hassle-Free Return Policy. If you aren't 100% satisfied with the fit or quality, you can return or exchange your unworn item (with tags attached) within 30 days of delivery. We have a local returns centre in Mississauga, Ontario — so no cross-border postage headaches for Canadian customers.

Visit our Returns & Exchanges page for full details.

Simply visit our Returns Portal or email support@decrum.com with your order number. Our team will provide you with the necessary return instructions.

Canadian returns are sent to our local returns centre:

R Logistics - EZI - Decrum
1575 South Gateway Rd Unit E
Mississauga, ON L4W 5J1
CANADA

Once we receive and inspect your return, refunds are typically processed within 5–7 business days to your original payment method. Please allow additional time for cross-border bank processing.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Google Pay. Flexible payment plans through Shop Pay and Klarna may also be available depending on your location, allowing you to buy now and pay later.

We value human connection. You can reach our support team via:

• Email: support@decrum.com
• Live Chat: Available Monday–Friday, 9 AM – 5 PM EST.

You can also visit our Contact Us page.

We use the same Grade-A Lambskin as luxury labels, but because we are a direct-to-consumer brand with our own production monitoring, we cut out the "middleman" markup. You pay for the leather, not the storefront rent.